Frequently Asked Questions

1. How can I place an order?

Select your desired perfume, add it to your cart, proceed to checkout, and enter your delivery details.

2. Can I order multiple perfumes in one order?

Yes, you can add multiple products to your cart, subject to availability.

3. Can I change or cancel my order?

Changes or cancellations may be requested before your order is processed or dispatched. Please contact us as soon as possible.

4. Do you offer Cash on Delivery (COD)?

Yes, COD is available across Pakistan.

5. What are the shipping charges?

For prepaid orders, shipping is free on orders of Rs. 5,000 or above; orders below Rs. 5,000 have a Rs. 200 shipping charge. For COD, orders of Rs. 10,000 or above qualify for free shipping, while orders below Rs. 10,000 have a Rs. 200 shipping charge.

6. Do you offer nationwide delivery?

Yes, Amir Arabia delivers nationwide across Pakistan, subject to courier coverage.

7. How long does delivery take?

Delivery time varies depending on your location and courier service. Final delivery details will be confirmed before order processing.

8. Can I change my delivery address?

Please contact us immediately. Address changes may only be possible before your order is processed or dispatched.

9. What if I am unavailable when my order arrives?

The courier may attempt delivery again or contact you using the details provided with your order.

10. Are Amir Arabia perfumes original and authentic?

Yes. We are committed to providing genuine and authentic Amir Arabia perfumes. For authenticity assurance, purchase through our official website or authorized channels.

11. What should I do if I receive a damaged parcel?

Please contact us as soon as possible with your order details and clear photos of the damaged product and packaging. Keep the packaging until the issue is resolved.

12. What if I receive the wrong or missing product?

Contact our customer support team with your order number and relevant details so we can review and assist you.

13. Can I return or exchange a perfume?

Returns and exchanges are subject to our applicable return and exchange policy. Please contact us before sending any product back.

14. Can I return an opened or used perfume?

Eligibility may depend on the condition of the product and our applicable return policy. Please contact customer support before returning an opened or used product.

15. Where can I find details about a perfume?

Product pages include the relevant fragrance details, specifications, and other information to help you make an informed purchase.

16. How can I contact Amir Arabia?

For assistance with orders, delivery, payments, damaged parcels, or authenticity, contact us through our official customer support channels.

17. What is Amir Arabia's customer support email?

You can reach us at info@amirarabia.com for customer support and shipping-related queries.